Return & Refund Policy

1. Return Window

The return period begins on the day you receive your item. To be eligible for a return, you must initiate the return process within this timeframe.

Important Dates

• Delivery Date: The day you receive your product
• Return Window: 30 days from delivery date
• Refund Processing: 5-10 business days after we receive your return

2. Return Eligibility Criteria

To be eligible for a return, items must meet the following conditions:

Product Condition

• Unused and Unworn: Products must be in their original, unused condition
• Original Packaging: Items must be returned in their original packaging with all tags attached
• Complete Set: All accessories, manuals, and components must be included
• Undamaged: Products must be free from damage, stains, or alterations

Proof of Purchase

You must provide proof of purchase with your return, such as:

• Order confirmation email
• Receipt or invoice
• Order number

3. Non-Returnable Items

• Personal Care Items: For hygiene reasons, items such as cosmetics, skincare products, and personal care items cannot be returned once opened
• Customized Products: Items that have been personalized or made to order
• Sale Items: Final sale items marked as non-returnable
• Digital Products: Downloadable software, digital content, or gift cards
• Perishable Goods: Food items or other perishable products
• Intimate Items: Underwear, swimwear, or other intimate apparel (unless defective)

If you have questions about whether a specific item is eligible for return, please contact our customer service team before making your purchase.

4. How to Return an Item

Follow these simple steps to return your product:

5. Return Shipping Costs

Who Pays for Return Shipping?

• Defective or Incorrect Items: We cover all return shipping costs if you received a defective, damaged, or incorrect item
• Change of Mind: If you are returning an item because you changed your mind, you are responsible for return shipping costs
• International Returns: International return shipping costs are the customer's responsibility unless the item is defective

Shipping Method

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipment.

6. Refund Process

Inspection and Approval

When we receive your return, we will:

• Inspect the item to ensure it meets our return criteria
• Verify the condition and completeness of the product
• Process your refund if approved
• Contact you if there are any issues with your return

Refund Timeline

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method
• Bank Processing: Additional 5-10 business days for the refund to appear in your account

Refund Amount

Your refund will include:

• Product purchase price
• Original shipping costs (if the item was defective or incorrect)

Your refund will not include:

• Return shipping costs (unless item was defective)
• Original shipping costs (for change of mind returns)
• Customs duties or import taxes (for international orders)

7. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product:

8. Defective or Damaged Items

If you receive a defective or damaged item:

Immediate Action

• Contact us within 7 days of receiving the item
• Provide photos of the defect or damage
• Include your order number and description of the issue

Our Response

We will:

• Provide a prepaid return shipping label
• Offer a full refund or replacement
• Process your claim within 2-3 business days
• Cover all return shipping costs

9. Wrong Item Received

If you receive an incorrect item:

• Contact us immediately with your order number
• Provide photos of the item you received
• Do not use or open the incorrect item

We will:

• Send you the correct item at no additional cost
• Provide a prepaid return label for the incorrect item
• Expedite shipping of the correct product

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Steps to Take

1. Check your bank account: Contact your bank or credit card company, as processing times vary
2. Check your credit card statement: It may take additional time for the refund to appear
3. Contact us: If you still have not received your refund after checking with your financial institution, contact our customer service team

We will investigate and resolve any refund issues promptly.

11. International Returns

International customers have the same 30-day return window. Additional considerations:

Customs and Duties

• Customers are responsible for any customs duties, taxes, or fees paid upon receiving the order
• These charges are non-refundable
• Return shipping customs fees are the customer's responsibility

Return Shipping

• International return shipping costs are the customer's responsibility (unless item is defective)
• Use a trackable shipping method
• Allow 2-4 weeks for international returns to reach us

12. Restocking Fees

We do not charge restocking fees for standard returns that meet our eligibility criteria.

However, a restocking fee may apply in the following situations:

• Items returned without original packaging
• Items showing signs of use or damage
• Items missing components or accessories
• Large or special order items (you will be notified in advance)

If a restocking fee applies, we will contact you before processing your refund.

13. Contact Us for Returns

Our customer service team is here to help with your return:

Please include your order number when contacting us to expedite the process.

14. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our website. The return policy in effect at the time of your purchase will apply to your order.

We encourage you to review this policy periodically for any updates.